1. Are you manufacturer or trade company?
- We are manufacturer of metal crafts. Welcome to our factory have a field visit.
2. When I re-order my products, should I pay the mold fee again?
- No, we'll keep each mold for 2 years, during this time, you can re-order without mold fee.
3. I'm a potential customer, can I get some samples first?
- Yes, the sample can be free to be sent and you only need to pay for the shipping fee.
4. How long is your delivery time?
- Generally it is 5-10 days if the goods are in stock, or it is 15-20days if the goods are not in stock, it is according to quantity.
5. Are the quality of your product guaranteed?
- Our QC will control the quality one by one before the delivery. So you do not need to worry about that. We have more than 10 years production experience.
6. I'm looking for some products which is not shown on your website, can you make me the special order?
- We value our cooperation between us. so, you can show us the picture of the produce you need,or we design for you according to your idea.
7. UPS / TNT / DHL Express lost / broken my package, how could I do?
- If you didn't receive it in time, please let us know, we'll check with express and get you an answer.
- If you just receive part of your products, some cartons lost or broken, please complain with the shipper and take a photo when you touch them. Let us know at first time, and send us the photoes, we'll re-make the lost items for you for free and make claim on this to express.